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The L1 Service Desk job is about giving customers technical help and support over the phone or internet. You gotta make sure people are happy with the service and fix their problems the first time they ask. To do well in this role, you need to really know your tech stuff. But you also have to be able to talk to people in a clear and friendly way.
Job Description :-
| Company Name | Zones |
| Job Role | L1 Service Desk- Fresher |
| Qualification | Any Degree |
| Experience | Freshers |
| Batch | Any Batch |
| Location | Bangalore, India |
| CTC/Salary | INR 300000 – 360000 Annually |
Tips to Prepare an ATS-Friendly Resume :-
Getting your resume noticed by the Applicant Tracking System is super important if you want employers to actually see it. I’ll give some tips to help make your resume look good to the computer system if you’re applying to be a Data Scientist.
1. Keep it simple. Don’t use crazy fonts, tables, or anything too wild. Stick to basics like clear section headings (“Skills,” “Experience”).
2. Load up on keywords. Pull words right from the job description – Python, Machine Learning, whatever. Show you have the technical and people skills they want.
3. Use normal job titles. “Data Scientist” or “Analyst,” not “Future CEO.”
4. Put key info in the body text. No footers! Recruiters might not see em. Keep your name, address, LinkedIn front and center.
5. Save as a .docx or .pdf file. Make sure the pdf isn’t an image or anything weird. Give it a professional name too like “FirstName_LastName_Resume”.
6. Show you got the right background. Internships, projects, anything to prove you can handle a Data Science job. Numbers help – “improved model by 15%” tells em you get results.
7. Use bullet points, not paragraphs. Easier to scan.
8. Show off certifications and schoolin’. DataCamp, Coursera courses, a math/CS degree – make em shine! 9. Nix the images and logos. Recruiters tech can’t handle em.
10. List technical skills first. Python, R, SQL – they wanna see you have these specifically.
11. Check for typos! Sloppy resumes might get tossed by the robot gatekeepers.
12. Test it out first. Free online tools can scan your resume before you submit to catch issues.
Follow this advice and you’ll be all set to pass the ATS recruiters and get that interview!
Tips for acing the job interview:-
Do’s:
– Look into the company and the stuff they need help with.
– If you don’t get something, ask them to explain More.
– Walk them through how you think about fixing problems.
– Use real examples from past work to show your skills.
– Stay calm and confident. Work through problems slowly, even if you aren’t sure.
Don’ts:
– Don’t guess if you aren’t sure. Explain your thinking.
– Keep your answers simple and clear.
– Remember to talk about teamwork, communication, and problem fixing.
– Take your time to think before answering.
– Ask good questions to show you care about the job and team.
Eligibility / Qualification:-
- No experience needed! We’ll train you.
- College degree in computers, information technology, business
- something like that.
- Type 30 words a minute – not too bad!
- Good at figuring stuff out. See the details.
- Know the basics – Word, Excel, etc.
- Know accounting and money stuff pretty well. Maybe you worked in finance or investing before.
- Careful with the paperwork
- make sure it looks right.
- Good at finding info and making sense of it.
- Able to fix problems. Help customers out of jams.
- If you can’t fix it, tell your manager.
- Understand the business and how things work here.
- Care about doing stuff properly and not messing up.
- Organized. – Get the basics of how the markets and trading works.
- Fixed computers before – set them up, installed software, etc.
- Know Windows and common programs.
- Put software on computers without issues.
- Chat and communicate well – Teams, Skype, whatever.
- Can keep up when things get crazy.
- Done customer support – you like helping people.
- Can juggle different things at once.
- Write up tickets for problems right away.
- Fix stuff fast – within the time we promise customers.
- Can fix stuff remotely – guide users by chat or phone.
- Follow the playbook we give you.
- Walk customers through solutions.
- If it’s still broken, bring in your manager.
- Write down what happened for future reference.
What You Do:-
- Fix desktop computers, laptops, printers etc when stuff breaks or doesn’t work right
- Chat with customers live to troubleshoot problems
- Know a bunch about computer systems like Windows and MacOS
- Work fast to keep customers happy
- Ask questions to get to the bottom of tech issues customers have
- Follow the procedures we have for solving common problems
- If you can’t figure something out, ask the experts on the team
- Keep track of customer issues and solutions in our system
- Follow up with customers to keep them in the loop
- Pass along any ideas to improve our support process
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