Job Description :-
💼 Technical Support Role
Company: Cornerstone
Experience Required: 0 – 1 years | Salary: ₹3.5 – 4.25 Lakh P.A. (~₹35K/month) + shift allowances & benefits
Job Type: Internship | Openings: 1 | Applicants: 34 | Rating: 3.5⭐ (135 Reviews)
Overview of the Role
Cornerstone, a reputed company specializing in cloud-based talent management software, is currently hiring for the role of Technical Support Intern with night shift timings aligned to the US EST and PST time zones. This role is perfect for fresh graduates or early-career professionals looking to gain hands-on experience in customer-facing technical support, particularly within SaaS and cloud computing environments.
As a Technical Support Intern, you will provide Level 1 support for Cornerstone OnDemand products, playing a vital role in delivering positive customer experiences and ensuring that support processes are consistently followed. This internship offers a great opportunity to kickstart your career in IT support while learning about SaaS solutions and cloud platforms firsthand.
Key Responsibilities
- Provide Level 1 Support: You will be the first point of contact for customers facing technical issues with Cornerstone OnDemand products. This involves troubleshooting basic problems, answering queries, and guiding users through solutions using your technical knowledge and communication skills.
- Customer Experience Focus: Ensuring that every customer interaction is positive, friendly, and professional will be a core part of your job. You’ll help maintain high customer satisfaction by effectively addressing issues and following up when necessary.
- Adherence to Support Processes: Following defined workflows, ticketing procedures, and escalation protocols is essential to maintain operational efficiency and quality support delivery.
- Learning and Growth: You will gain exposure to SaaS and cloud computing technologies, strengthening your analytical and problem-solving abilities through real-world experience.
Candidate Profile
Ideal candidates for this internship will have the following qualifications and skills:
- Educational Qualification: Bachelor’s degree in Computer Science or an equivalent technical field. Fresh graduates or final-year students are encouraged to apply. 🎓
- Technical Awareness: Basic understanding of SaaS (Software as a Service) and cloud computing concepts is preferred, even if it’s limited to academic knowledge or self-learning. ☁️
- Customer-Facing Experience: Any prior experience, even through internships or projects, involving direct customer support or client interaction will be a big plus. 💬
- Analytical and Problem-Solving Skills: Ability to logically analyze issues, diagnose problems, and identify practical solutions quickly. 🧠🔍
- Communication Skills: Strong verbal and written communication skills in English to handle customer conversations professionally and clearly. 🗣️✍️
- Adaptability: Willingness to work night shifts aligned to US time zones (EST and PST), requiring flexibility and time management skills. 🌙⏰
Benefits and Compensation
- Competitive Monthly Stipend: Approximately ₹35,000 per month with additional shift allowances. 💵
- Additional Perks: Transport benefits including cab services for commute 🚕, and meal provisions during shifts 🍽️ to support your work-life balance during night hours.
- Work Environment: Join a supportive team that encourages learning, collaboration, and career growth within the IT support domain. 🤝
- Real Industry Experience: Hands-on exposure to cloud-based enterprise software solutions, an invaluable asset for future roles in IT and software support.
Why Consider This Role?
The Technical Support Intern position at Cornerstone is an excellent stepping stone for anyone starting their career in IT and customer support. It provides a practical environment to:
- Understand the workings of SaaS products in real business scenarios.
- Develop key support skills like troubleshooting, ticket management, and customer communication.
- Experience working across international time zones, preparing you for global work environments.
- Build a professional network and gain references for future job opportunities.
Final Thoughts
If you’re a recent graduate or early-career professional with a passion for technology and customer service, this internship offers the perfect blend of learning, challenge, and career development — all while earning a competitive stipend and benefits.
To apply, make sure your resume highlights relevant education, any prior support or customer interaction experience, and your readiness for night shifts. Preparing for interview questions around problem-solving, communication, and technical basics will also boost your chances.
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