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Birlasoft is looking to hire analysts for their service desk. Any recent grads can apply. They’re holding a hiring event off campus. It’s a good starter job to get your foot in the door in tech. If you want to get some experience in IT support, this could be a nice fit.
Job Description :-
| Company Name | Birlasoft |
| Job Role | Analyst – Service Desk |
| Qualification | Any Degree |
| Experience | Freshers |
| Batch | Any Batch |
| Location | INDIA – MUMBAI |
| CTC/Salary | Not Disclosed |
Tips to Prepare an ATS-Friendly Resume :-
- Mention service desk terms like "technical support," "troubleshooting," and "ITIL." ATS systems look for these. - Show your skills in stuff like service desk software, ITIL, operating systems, networking. - Talk up your past support work - handling tickets, fixing problems, helping customers. Use numbers if you can, like "Resolved 95% of tickets on time." - Keep the format clean and simple. Use basic sections like "Skills," "Experience." Don't get too fancy or confusing. - Use numbers to show achievements. Like "Improved response time 20%" or "Handled 50 tickets daily, 98% satisfaction." - List any useful certifications like ITIL Foundation or CompTIA A+. - Start bullet points with action verbs like "Resolved," "Managed," "Helped." Gets the point across. - Save as .docx or .pdf so resume scanners can read it.
Tips for acing the Analyst job interview:-
**What You Should Do**
Be ready to talk about how you fix stuff, resolve problems, and use helpdesk tools. Show that you can explain technical things in a way regular users understand. Share examples of how you solved complex issues - tell how you figured out the problem and fixed it. If you know ITIL or other frameworks, chat about how you use them to improve helpdesk operations. Research the company's computers, software, and how they handle support tickets. Show how your skills match what they need.
**What You Should Avoid**
Don't just talk about technical stuff - also share how you handle difficult people and work with others. Don't be vague if they ask about your experience. Give real examples of your past jobs, the kinds of problems you tackled, and the results you got. Ask good questions too so you can see if you'd like working there. Don't act surprised if they ask how you'd handle common issues like an angry customer or a ton of tickets. Stay calm and talk through how you'd handle it. Don't focus too much on tech skills - talk up how you communicate and get along with users too.
Eligibility / Qualification:-
- – A college degree in computer stuff or something similar
- – At least a couple years under your belt in IT support and looking at how computers are running
- – Know your way around computer hardware and software really well
- – Be a pro with task manager and customer service programs
- – Be great at figuring things out and solving problems
- – Be able to talk to people and work in teams at an expert level
- – Be awesome at managing your time and staying organized
Roles And Responsibilities:-
**What You’ll Do:**
– Handle tickets reported in tools like emails or chat. Get issues fixed within promised time.
– Juggle both calls and messages at the same time.
**Other Duties:**
– Watch applications and networks
– Know Office 365, Teams, browsers like Chrome
– Set up and configure computers
– Fix stuff like devices, OS issues, Office apps, browsers and VPN
– Help desk support for desktops, laptops, thin clients, printers, scanners
– Troubleshoot biz apps
– Set up accounts for company software
– Guide transitions, staff changes, company moves
– Assist on IT projects like updates or new tech
– Use knowledge articles to fix issues
– Help other IT teams when needed
– Install hardware and software
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